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Tenants

We understand every tenant has different needs when searching and securing a home to rent. We want your experience with us to be the most pleasant and stress free transaction as possible.

Our mission is to secure the perfect rental home that suits all your requirements and that is within your budget.

 

 

 

 

Check your affordability

Before you start looking for your home, first consider what your priorities are - location, number of bedrooms, size of lounge etc and match them against your available budget. Using a rent affordability calculator will help you to do this or call our friendly staff and they can check for you.

 


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Home search

Our staff are fully trained to help you find the right home that suits your needs. Inform us of your exact requirements and we will match you to the right property and will keep you up to date with new property that suit these requirements via phone, text message and email.

 

Viewing a property is exciting and key to finding the right home for you. However, there are still some essential things you need to look for to make sure it is right for you.

  • We would advise seeing a good range of properties, however if you find the perfect property early on in your search, don’t delay as the likelihood is that if you like it someone else probably will as well!
  • Give detailed and constructive feedback to your agent following viewings. This will help them know exactly what you need and save wasting valuable time during your search.

 

Door to door service, our team will happily pick you up from anywhere within the CM8 postcode, take you to the viewing and drop you back off to your chosen destination within the CM8 postcode.

 

 


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Securing a property

Once you have found the right home to rent you will then need to secure the property.

  • You will need to fill out our full tenancy applications form (one per tenant)
  • Provide a copy of Identification (valid passport/driving licence) (per tenant)
  • Holding Deposit (per tenancy) One week’s rent. This is to reserve a property.


 


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Tenant Fees Schedule

 

New assured shorthold tenancies (ASTs) signed on or after 1 June 2019

 

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

 

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

 

Security Deposit (per tenancy. Rent of £50,000 or over per year)

Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

 

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

 

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

 

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

 

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

 

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

 


 


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Deposit

A deposit is required prior to tenants entering the property this will be one month’s rent (unless stated otherwise. The Deposit money - This is taken on the tenancy and will be forwarded to the Deposit Protection Scheme (DPS) in accordance with the terms & conditions of the DPS (www.depositprotection.com). Confirmation of your deposit being lodged will be sent out via email & post with all relevant reference numbers.

 


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Moving in

Once all the relevant referencing has been completed and you have been accepted to rent your new home we will arrange for a photo inventory to be prepared. (A copy will be available on disk on the day of you moving in). At the same time we will agree a date and time that suits you to come in to the office to sign the paper work. You will receive a draft copy of the tenancy agreement to read through before the move in date agreed, it is extremely important that you read this document as it is legally binding agreement.

Before you can move in you must pay the balance of any money owed such as the first months' rent, the deposit and any outstanding fees.

 

  • Tenancy Agreement (Assured shorthold agreement)
  • Standing order Form
  • Photo Copy of the full set of keys given (one full set per tenant)
  • Recipe for all money that have been paid (first month's rent, deposit)
  • Inventory (if applicable)
  • Landlords details (non managed only)
  • Information and meter reading of all utility suppliers
  • How to rent checklist
  • Current EPC (minimum rating of an E)
  • DPS prescribed information in relation to your deposit
  • Key release form to be signed
  • Yaxley Homes tenancy check list to be signed
  • Valid landlord Gas safe certificate when applicable

Please note on the day of move in please bring a your ID (passport/ driving licence/ EU ID card)


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During the tenancy

Both you and your landlord have responsibilities while you are living in the property

 

As the tenant you are expected to:

  • Pay the rent on time
  • Pay the council tax
  • Pay all the utility bills and the TV licence unless otherwise agreed
  • Do general household and garden maintenance
  • Dispose of all rubbish
  • Clean the windows
  • Carry out basic maintenance* such as replacing light bulbs
  • Keep the property secure at all times
  • Advise of any repairs or maintenance needed as soon as it arises
  • Ventilate property
  • Not create unnecessary noise for neighbours

In return you should be able to expect to:

  • Live in the property undisturbed.
  • Given 24 hours’ notice if access to the property is required.
  • Have the landlord maintain the property to a good state of repair (unless you are responsible for the damage).
  • Have all gas, electricity and water supplies in working order.
  • Have access to all operating instructions for any appliances and equipment.
  • Charged a fair market rent.


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End of tenancy

The period of notice that both you and your landlord must provide will be set out in your tenancy agreement. You should tell us as soon as you have decided to move out and we will advise on the next steps and associated timelines.

 


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Client Money Protection

Client Money Protection for Landlords and Tenants

We are members of Client Money Protect (CMP) our membership no: CMP004812 A copy of the certificate is available in the office, on the home page just click the CMP logo or upon request via email.

 

Property Redress Scheme

We are a member of the PRS (Property Redress Scheme) Our membership No: PRS012443 A copy of the certificate is available in the office, upon request via email.


 
 

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